Jump to content

Apple's Self Service Repair program is a great step in the right direction


Steve

Recommended Posts

Apple has traditionally been one of the worst tech companies when it comes to the right to repair their products, but, starting next year they will be offering parts, tools, and manuals for sale direct to consumers. This will start with screens, cameras, and batteries for the iPhone 12 and 13, but they will be extending the program to other products, such as Mac computers, and making more parts available as time goes on.

What's also cool is that if you return the broken parts to them, they will recycle them and give you a credit towards your purchase.

They are not doing this entirely out of goodwill. There's a bunch of legislation and new laws being drawn up around the right to repair, but it's good that rather than try and continue to fight it, they've basically backed down, because it's now likely that other manufacturers will do the same thing.

Obviously, it also remains to be seen how much the spare parts, tools, and manuals will cost, but still - this is definitely a step in the right direction IMO.

  • Like 1
Link to comment
Share on other sites

Decent enough news, but it's not going to make the fuckers much easier to fix, unless the tools are magical. I remember failing to fix an iPod mini once upon a time. OK I'm not the most skilled electronics whizz but holy moly fair play to anyone who can legitimately fix something like that without destroying some of it!

  • Like 1
Link to comment
Share on other sites

Bad news for ifixit.com

I've replaced screens on older iphones and replaced usb ports on various android devices and stuff... but things definitely got way harder over the last few years. But yeah, the pricing could be mental.

Those modular phones never really took off did they.

  • Like 1
Link to comment
Share on other sites

Hopefully this coincides with repairability factoring into the design process a bit more, cos you're absolutely right about the difficulty that's often involved. They often use weird screws and sometimes shit is glued together so you basically have to prise the device open.

To be fair to Apple, they have already made some improvements in this area. iFixIt gave the new Macbook Pro a 4/10 for repairability, compared to 1/10 for the previous model. For example, the battery is no longer wedged under the logic board, and it has a couple of tabs you can use to pull it out, so you haven't got to carry out brain surgery to replace it. Obviously, 4/10 is still not great, but it's better than 1/10 at least!

Link to comment
Share on other sites

  • 1 year later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...